Datenschutzbestimmungen
Find out more about the privacy policy of HOTEL FONTANA Bačka Palanka, which operates as part of “TURIST” DOO – Company for hospitality and tourism Bačka Palanka, Ul. Jugoslovenske armije no. 11, 21400 Bačka Palanka, Serbia.
Registration number 08062102
Entered in the Register of Business Entities of the Agency for Business Entities of the Republic of Serbia by Decision BD.35576/2009 of May 12, 2009.
PRIVACY POLICY – EXTENDED INFORMATION
VERSION dated 04/29/2024
The Privacy Policy forms part of the General Terms and Conditions governing the website http://www.fontanabackapalanka.rs, together with the Cookie Policy and Legal Notice.
HOTEL FONTANA Bačka Palanka reserves the right to amend or supplement this Privacy Policy at any time. We therefore recommend that you review it each time you access the website. In the case of users who have registered on the website and log in to their account or profile, at the time of logging in they will be notified in case of significant changes regarding the processing of their personal data.
Who is responsible for processing your data?
The entity will collect and process data that is collected or that you voluntarily provide to us through the website, either while browsing the website or that you provide to us in contact forms, by e-mail or by telephone. Responsible for the processing, the details of which are set out below:
HOTEL FONTANA – “TURIST” DOO Bačka Palanka, PIB 100752397, registration number 08062102
Address: Jugoslovenske armije No. 11, 21400 Bačka Palanka
Entered in the Register of Business Entities of the Agency for Business Entities of the Republic of Serbia by Decision BD.35576/2009 of May 12, 2009.
Contact HOTEL “FONTANA” Bačka Palanka to protect your personal data
Jugoslovenske armije 11
21400 Bačka Palanka
Serbia
E-mail: recepcija@fontanabackapalanka.rs
If for any reason you wish to get in touch with us regarding any matter relating to your personal data or privacy (with our Data Protection Officer), you may do so in any of the ways set out above.
What data do we collect through the website?
Simply by browsing the website, HOTEL FONTANA Bačka Palanka will collect information related to:
– IP adress.
– Browser type.
– Operating system.
– Length of time visiting or browsing the website.
Such information is stored by Google Analytics, and we therefore refer you to Google’s privacy policy, since it is the latter organization that collects and processes the information in question: http://www.google.com/intl/en/policies/privacy /
Similarly, the Website includes the Google Maps utility, which may have access to your location, in the event that you allow it, in order to provide you with greater precision about the distance and/or routes to our premises. In this context, we refer you to the Privacy Policy related to Google Maps, in order to learn the ways in which such data is used and processed: http://www.google.com/intl/en/policies/privacy /.
The information we process will not relate to a specific user and will be stored in our databases for the purpose of performing statistical analyses, improving the website, our products and/or services and to help us improve our business strategy. The data will not be forwarded to third parties.
User registration on the site/ Form submission
In order to access certain services, such as booking, users need to fill out a form. To this end, a number of personal data will be requested in the registration form. These details are necessary and mandatory to complete the registration process. If the relevant fields are not filled in, the registration will not be completed.
In this case, the browsing data will be linked to the user’s registration data, identifying the specific user browsing the website. In this way, it will be possible to adjust the offer of products and/or services that, in our opinion, are most suitable for the user.
The registration data of each user will be incorporated into the Hotel “FONTANA” Bačka Palanka database, together with a record of the operations performed by the user, and will be stored in those databases until the account of the registered user is deleted. When the account is deleted, the information in question will be removed from our databases, keeping all data related to the transactions carried out separately for 10 years, without access to the information or changes, in order to comply with the legally prevailing requirements. Data not related to the completed transactions will be retained, unless consent is withdrawn, in which case it will be immediately deleted (always in accordance with legal requirements).
The legal basis for processing your personal data is the conclusion of a contract between the parties.
In connection with sending messages and promotions electronically and responding to requests for information, the legal basis of processing is the user’s consent.
The purposes of the processing will be the following:
- a) Managing your access to the website.
- b) Manage the purchase of services offered to you through the website.
- c) Inform you about the handling and status of your requests, purchases and/or reservations.
- d) Responding to your requests for information.
- e) Management of all utilities and/or services offered by the platform to the user.
We hereby notify you that you may receive messages by e-mail and/or telephone for the purpose of informing you of possible problems, errors, problems and/or the status of your requests.
For the purposes of sending marketing messages, the user’s explicit consent will be requested during registration. The user can withdraw the given consent by contacting Hotel “FONTANA” Bačka Palanka. through the channels mentioned above. In any case, any marketing communication will include an option to opt out of receiving such messages, either through a link or email address.
If you belong to one of the following categories, see the information in the drop-down menu:
WEBSITE AND EMAIL CONTACTS
For what purposes do we process your personal data?
- Responding to your inquiries, requests and questions.
- Managing the requested service, responding to your inquiry or processing your request.
- Electronic information related to your request.
- Marketing and event information electronically, subject to express authorization.
What is the legal basis for processing your data?
Acceptance and consent of the interested party: In those cases where it is necessary to fill out a form and click the send button to submit a request, it will necessarily mean that you have been informed and that you have expressly submitted your consent to the content of the clause attached to the form or acceptance of the privacy policy.
All our forms are accompanied by a checkbox with the following text, in order to send the information: “I have read and accept the Privacy Policy.”
CUSTOMERS
For what purposes do we process your personal data?
- Drafting of offers and their follow-up via messages between both parties.
- Electronic information related to your request.
- Marketing and event information electronically, subject to express authorization.
- Management of administrative, communication and logistics services performed by the responsible entity.
- Carrying out any transactions that arise.
- Collection and reporting of relevant taxes.
- Monitoring and reimbursement management.
What is the legal basis for processing your data?
The legal basis is your consent and fulfillment of the contract.
SUPPLIERS
For what purposes do we process your personal data?
- Electronic information related to your request.
- Marketing and event information electronically, subject to express authorization.
- Management of administrative, communication and logistics services performed by the responsible entity.
- Billing.
- Carrying out any transactions that arise.
- Collection and reporting of relevant taxes.
- Monitoring and reimbursement management.
What is the legal basis for processing your data?
The legal basis is the acceptance of the contractual relationship, or in its absence, your consent when you contact us and offer us your products through one or another channel.
CONTACTS ON SOCIAL MEDIA
For what purposes do we process your personal data?
- Responding to your inquiries, requests and questions.
- Managing the requested service, responding to your inquiry or processing your request.
- Building relationships with you and creating a community of followers.
What is the legal basis for processing your data?
Acceptance of the contractual relationship in the context of the respective social media network and in accordance with its privacy policy.
